Managing Hospitality Human Resources, 2nd Edition

In order to thrive in the modern hospitality industry, a company must provide outstanding service to its clients. This is why most businesses focus on making their customers comfortable and satisfying most, if not all, of their needs and demands. While such a client-oriented attitude is good for revenue, it often leads companies to forget about their employees, who are sometimes forced to work long hours in unwholesome conditions. Effective human resources management (HRM) can make or break a hospitality business.

The hospitality industry is constantly growing by leaps and bounds, contributing significantly to the global economy. The effect of a recession is often less severe on the hotel industry because individuals and families continue to travel for business or recreation, requiring hotel services. The primary concern that hotel managers face is the high employee turnover rate; to overcome this issue, the strategic selection of the right person for the right job is the key to success.

Without adequate human resources practices in place, a hospitality business will fail the "people test" by lacking staff that is adequately trained to serve an eager audience. A concrete staffing system also minimizes employee turnover, which can be problematic in challenging industries. This book provides a comprehensive discussion of the ways in which HRM can boost corporate efficiency, improve organizational culture, and retain competitive advantages. It explores how HRM can achieve these goals through both overarching and specific HR strategies. Readers will learn how organizational culture impacts human capital, how to effectively staff a team, and how to master leadership skills and employee motivation. Furthermore, the book discusses how different cultures approach HRM. Students will gain insight by analyzing contemporary issues and new trends in performance appraisals and orientation programs that effectively welcome new employees.