IT Service Desk Careers and Certifications: First Steps
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Duration: 2h 18m | Video: h264, 1280x720 | Audio: AAC, 44100 Hz, 2 Ch | 357 MB
Genre: eLearning | Language: English | Skill Level: General
Are you looking to start a career in IT? Or, are you an IT service desk professional wishing to explore opportunities for career advancement, but unsure of your next step? In either instance—whether you're jumping into a brand-new IT career or advancing your existing one—this course can provide you with a foundational mapping of the careers and certifications you might want to consider. Instructor Fancy Mills covers a variety of career paths at all levels, from service desk analyst to service desk manager. She also explores different certifications related to service desk roles, and discusses the future of the IT service desk.
Topics include
Reviewing the responsibilities of service desk rolesIT service desk problem-solving skillsDiagnosing errors, incidents, and problemsSecurity skillsKey elements of communicationEssential service desk skillsService desk certification pathsMicrosoft certificationsService management certificationsFuture service desk trends
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