Consulting Foundations: Client Management and Relationships

Client relationships are the foundation of your consulting business. Whether you work for a big firm or are going solo as an independent consultant, the principles of client management are the same. It's all about building rapport, communicating effectively, and establishing trust. In this course, Lisa Earle McLeod and Elizabeth McLeod teach you how to position yourself for success, keep communication lines open during implementation of your project, and create connections that are the foundation for lasting relationships that lead to repeat business. Plus, get tips for leveraging client relationships to sell to the entire organization.

Topics include
Learn how to position yourself to highlight your unique value
Review methods for concluding a consulting engagement that highlight wins and set you up for future work
Recall how to manage multiple clients, prioritize these relationships, and build your business all in a 40-hour work week
Review how client relationships change through promotions, terminations, or other organizational changes
Explore how to ask for referrals that grow your footprint inside large organizations